When you purchase from me, you can trust that your orders will be processed quickly and packaged securely. Also, you are welcome to request a specific stone in the pictures provided. If it is in stock, I will send it to you. Otherwise, I intuitively choose them for you.
Visa, Mastercard, Discover, American Express
Etsy gift card
Please be sure your address is correct before submitting the order.
Your files will be available to download once payment is confirmed.
Shipping to US is done by USPS First-Class with a tracking number. Please check your PayPal address and be sure it matches your Etsy address before payment. If there is a problem with your address it could delay the shipping of your item due to me having to contact you for any corrections. If I notice an issue, I will message you promptly here on the Etsy messaging system before shipping has begun, to ensure I am sending the item to the correct address. If you do not respond within 3 days, your order will be cancelled.
International shipments are done by USPS Priority Mail to ensure shipping time is quicker and more secure.
All shipments, domestic and international, are insured.
Sage & Synergy and its officers are not responsible for lost or stolen shipments. I cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although O will ship any products you order to the address you provide.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Sage & Synergy ships via USPS. Orders cannot be cancelled once placed due to the cost of restocking of items and lost productivity. Sage and Synergy is not responsible for packages lost in in transit. Once your order is shipped, you will be sent the tracking number immediately.
All returns are subject to investigation and all refunds are issued on a case by case basis. The buyer has 3 days after receiving the shipment to let me know of any damages resulting in a need for refund or replacement. You'll be asked for a reason and clear pictures. I retain the right to refuse sales and returns.
If your request for refund or replacement is granted, you will be asked to ship the item back to Sage and Synergy, at your expense, and with the same care and quality of packing that was given when you received the item. Once Sage and Synergy receives the item, you will receive your refund up to 7 days after I have received the returned item, minus the initial shipping costs. However, in most cases, it will take less time.
If you have any questions before closing on the purchase, officers at Sage and Synergy are always more than happy to answer and promptly. Please note: There are no refunds for failure to read the detailed description of the item purchased. It is the buyer's responsibility to fully understand what they are purchasing before completing the transaction.
If you would like to know the status of your order and are having difficulty using the tracking number provided at the date of shipping, please don't hesitate to drop me a note via Etsy messaging system.
Disclaimer: Sage & Synergy and its officers are not responsible for misuse nor shall we be held responsible for any injuries, damages, or losses resulting from the use of products purchased from Sage & Synergy and its officers. After purchasing our products, it signifies your acceptance of this statement and releases us from all liability. The information and products contained herein should not be construed as medical recommendations for any disease or symptom. It is not intended to provide medical advice. Sage & Synergy and its officers do not diagnose, treat or cure medical conditions and cannot be held responsible for using any products sold here. Consult your appropriate healthcare professionals on any matter relating to your health and well-being.
If you are pregnant, nursing or on medications please check with your family doctor before using any of our herb or oil products as some should not be used during pregnancy. Please check with your doctor. Any information provided with the product description does not guarantee results nor should be considered medical advice. It is your responsibility to use these products with the same reasonable care and cautions as any other personal product you use. Although the herb and oil products are handmade using all-natural ingredients, the possibility of allergic reaction is present. If you experience any discomfort or abnormal reaction, discontinue use and consult a medical professional immediately.